Returns & Exchanges

BUY 1 GET 1 FREE PROMOTION (Nov 2023):All purchases from the Buy 1 Get 1 Free Sale is final sale, and is not returnable and not exchangeable. This does not affect your statutory rights.

We want our customers to be 100% satisfied with their FREDDY purchases, and understand the risks in buying an item of clothing without trying it on, feeling the fabric or seeing the colours in the flesh. That’s why we offer a 30  day return policy from when you receive your parcel. 

Provided the item has not been  worn, washed, altered, damaged or stained/marked in any way and still has original swing tags attached, you may return it for a full refund (minus return shipping costs). 

Please note: If you are returning an item from our WR.UP Sports range, both the Pants and Tank Top must be returned together for us to process the return. cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.  

We will notify you by email once your return has been received and processed and endeavour to process your refund as quickly as possible, however please allow at least  5 – 10 business days for your refund to appear in your account. We will issue your refund in the same method as to which your item was paid. 

Please note: items which have been damaged due to general wear and tear are NOT considered to be fault. 

We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of the shipping company. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the shipping representative upon delivery. 

Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you.



Please note items must be posted back as this warehouse does not deal with the public. We also recommend using a  registered form of postage to ensure delivery.  

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